1. Pre-Order Terms and Conditions

. Order Confirmation and Payment: The procedures for securing and importing/shipping the pet will begin immediately upon the customer’s completion of the prepayment process.
Pre-Orders Cannot Be Canceled: Since payments made for pre-orders are transferred directly to the relevant authorities to cover the costs of reserving the pet, issuing health certificates, and handling shipping and customs clearance procedures; the amount paid is non-refundable and cannot be canceled after the customer confirms the order, except in the exceptional cases mentioned in the section titled “Cases in Which the Customer Is Entitled to a Refund.”


2. Circumstances Under Which the Customer Is Entitled to a Refund or Replacement

. The customer is entitled to a full refund or to request a suitable replacement only in the following circumstances:

. Order Mismatch: If a pet arrives that is completely different from the breed or basic specifications agreed upon and confirmed during the order.

. Health Condition Upon Receipt: If an immediate medical examination upon receipt confirms that the pet suffers from a disease affecting its general condition or a serious injury that was not previously disclosed to the customer.

. Failure to Deliver: If the pet cannot be shipped or provided for reasons beyond the control of the store or the supplier.


3. Terms and Procedures for Submitting a Return Request Timeframe for Notification:

. The customer must examine the pet and report any health issues or discrepancies within [24 hours] of receipt at the latest.

. Medical Report: In the event of a health-related complaint, a medical report certified by a licensed veterinary clinic must be submitted, proving that the injury or illness existed prior to the time of receipt.

. Refund Process: Once the store approves a valid return request, the amount will be refunded to the same account or payment method used within [7 to 14 business days].


4. Customer Responsibility After Pickup... 

. The responsibility for providing full care (including proper nutrition, a safe environment, and protection from weather conditions) transfers to the customer immediately upon pickup of the pet and signing of the receipt form.

. The store assumes no liability for any health deterioration or injury sustained by the pet resulting from neglect, malnutrition, or failure to follow the care instructions provided by the store after the initial inspection period has ended.